Frequently Asked Questions
|Activity||Video Duration||Amount of Data Used|
|Watching a 1080p video on Youtube||27 minutes||1.17 GB|
|Watching a HD program on BBC iPlayer||59 minutes||1.17 GB|
|Watching a HD video on Vimeo||30 minutes||400 MB|
|Watching a HD movie on Lovefilm||1 hour 45 minutes||7.88 GB|
|Having a Skype conversation||Visit this page to see the typical data usage for Skype conversations.|
To change your password
Use the UCS Password Management service available here. If you joined the University before February 2014 and have different passwords for Hermes, Raven, and Desktop Services, they will all be changed into a unified UCS password that works on all the University services available to you.
To reset your eduroam / Google Calendar token
If you suspect that someone else knows your token, or a device on which you logged in to eduroam or Google Calendar @ Cambridge has been lost or stolen, you should reset it. Follow these links and click on the appropriate reset button at the bottom of the page:
- Google Apps @ Cambridge token management (Google Calendar)
- Network authentication token management (eduroam)
If you have forgotten your password
If you joined the University before February 2014 and still remember your Raven password, you can visit the UCS Password Management service to reset your Hermes and Desktop Services passwords. Note that they will be changed into a unified UCS password for all the University services available to you.
If you have forgotten your Raven or UCS Password, you can use the UCS Password Management service together with a reset token to set a new password. Tokens can be issued by the Fitzwilliam College IT Office. Remember to bring a valid photo ID - they will need it to be able to issue the token.