The Student Services Hub
What is the Student Services Hub?
Established in October 2022, the Student Services Hub brings together all our student-facing activities of Admissions, Tutorial, Student Finance and Accommodation. It provides applicants and students – both undergraduate and postgraduate – with a single point of contact which provides information, administrative support and advice to address their needs. The Hub also provides support for academic staff, including Directors of Studies and Tutors in their academic and pastoral work with students.
Where can I find it?
The Hub is located in Fellows' Court, on L staircase, first floor. If you are unable to reach the office, please contact the Porters who will make arrangements for a member of the Hub to come and meet you.
Who works in the Hub?
The Hub brings together administrative staff with a range of specialisations. Some work with both UG and PG students, others have specific responsibilities for either UG or PGs. Please use the summaries below to work out which member of the team might be best placed to answer your query:
Miles Stopher is the acting Senior Tutor. He oversees the Student Services Hub and is responsible for academic and wellbeing support in the College. He also supports the team of Tutors in College.
Email: senior.tutor@fitz.cam.ac.uk
Charlotte Sansome is the Head of Admissions and Student Services. She manages the Student Services Hub and is our Admissions and Outreach specialist.
Charlotte Sansome
Head of Admissions and Student Services
Dean Osborn
Accommodation Officer
Vicky Hesmondhalgh
UG&PG Admissions Officer
Katie Lane
Schools Liaison Officer
Katherine Drew
Outreach Officer
Suzy Sheardown
Postgraduate Officer
Jo Measham
Student Finance
Daria Kujawska
Finance Officer
Dylan Horn
Tutorial Officer
Tereza Svecova
UG Tutorial Officer
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Accommodation
Accommodation Office
Email: accommodation@fitz.cam.ac.uk
Dean Osborn is the Accommodation Officer. You might want to contact Dean about:
- Booking accommodation
- Staying in College outside the residence period (undergraduates)
- Guest room bookings
- Queries regarding your room
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Admissions Office
Admissions Office
Email: admissions@fitz.cam.ac.uk
Robert Abayasekara is the Admissions Tutor for Science
Sara Owen is the Admissions Tutor for Arts
Gillian Skerritt is our Undergraduate Admissions Officer. You might want to contact her about:
- Visa applications
- College scholarships
- Sending in exam certificates
- General admissions enquiries
Vicky Hesmondhalgh is the Undergraduate and Postgraduate Admissions Officer. You might want to contact Vicky about:
- Undergraduate interviews
- Financial Guarantees/Declarations
- General admissions enquiries
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Outreach Office
Outreach Office
Katherine Drew is our Outreach Officer. She can be contacted on outreach@fitz.cam.ac.uk. You may want to contact Katherine about:
Our long-term outreach projects
- Open Days
- Subject Taster Days
- Women in STEM programme
- Year 11 BME scheme
Katie Lane is our Schools Liaison Officer. She can be contacted on schools.liaison@fitz.cam.ac.uk. You may want to contact Katie about:
- General school visits and tours
- Essay Competitions
- Becoming a Delegoat (Student Ambassador)
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Postgraduates
Postgraduates
Email: postgrad.office@fitz.cam.ac.uk
Suzy Sheardown is our Postgraduate Officer. You might want to contact Suzy about:
- MSt students at Fitzwilliam
- College Scholarships
- Postgraduate student visas
- Postgraduate student certification letters
- College Scholarships
Vicky Hesmondhalgh is the Undergraduate and Postgraduate Admissions Officer. You might want to contact Vicky about:
- Postgraduate admissions
- Information for students with children/families
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Student Accounts Office
Student Accounts Office
Josephine Measham is the Student Accounts Manager. She can be contacted on student.accounts.manager@fitz.cam.ac.uk.
Josephine's specific area of expertise is student finance, and so you may wish to contact Josephine specifically with questions relating to:
- Difficulties paying your College bill
- Tuition fee loans (SLC, SAAS)
- US Federal loans
- Sponsor queries
Daria Kujawska is the Student Finance Officer, and she can be contacted on student.accounts.admin@fitz.cam.ac.uk.
Daria's area of expertise is also student finance, and so you may wish to contact her with questions relating to:
- College bills - queries, payments
- EPOS charges
- Rent charges
- Registration deposit refunds
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Tutorial Office
Tutorial Office
Email: tutorial.office@fitz.cam.ac.uk
Tereza Svecova is one of two Tutorial Officers who works with Undergraduates. You might want to contact Tereza about:
- Graduations
- Camcors / Supervisions
- Exeat requests
- UG Student Certification Letters
- University Card Representative - cardrep@fitz.cam.ac.uk
- Undergraduate student visas
Dylan Horn is one of two Tutorial Officers who works with Undergraduates. You might want to contact Dylan about:
- Undergraduate Bursaries and Awards
- Exam access arrangements
- Undergraduate Examinations
- Exam allowance applications to EAMC